FAQs

Where are my seats located?
For more information on seating in the Ruth A. Knoll Theater and Pikes Peak, click here. For detailed seating charts, click the link on the bottom of the page.

Can tickets be reprinted or exchanged?
Upon request, lost tickets may be reprinted and placed at Will Call for pick up on the day of the performance. Exchanges for a different date/time or seat location of the same event can be made for a $1.00 fee per ticket.

What time does the Schauer Center open for a performance?
The Box Office opens one hour prior to all events.  The Ruth A. Knoll Theater doors open 30 minutes prior to show time.  For Cabaret events held in Pikes Peak, cash bar and seating is available one hour before the performance. Seating starts 30 minutes prior to show time for Tikes in Pikes events.

How long is the performance?
Most Mainstage and Cabaret events are approximately 2 hours in length with a 20 minute intermission. Family and Tykes shows are usually 60 minutes with no intermission.

Are concessions sold at intermission?
Yes, bar service is available prior to most performances, as well as during the 20-minute intermission. You can save time and skip the line by pre-ordering your drink for intermission. Please see the bar staff before the show to place and pay for your order, which will be waiting for you in the downstairs lobby at the start of intermission.

Will the Schauer Center cancel a performance due to weather?
Schauer Center events are only cancelled if performers cannot make it due to weather.  No refunds will be issued to audience members who cannot attend a scheduled performance.

In the rare case that a show is cancelled, please listen to WTKM (AM 1540 and 104.9 FM), WMDC 98.7 FM, WBKV AM 1470 or watch ABC WISN12, NBC TMJ4, CBS 58 or FOX 6for up-to-date information about events affected by the weather.  We will also make our best efforts to call and/or email patrons regarding cancellations.

What assistance is provided for patrons with special needs?
Patrons with special needs should notify the Box Office when tickets are purchased, before the performance. Handicapped parking, wheelchair seating, hearing assistance listening devices, and other special services will be on a best efforts basis and cannot be guaranteed.  

Hearing assistance listening devices are available on a first come, first serve basis through the Box Office on the day of the performance.  There is no charge to use a listening device, but a a photo ID is required.

Does the Schauer Center offer gift certificates?
Yes. Starting at $5, gift certificates can be purchased in any amount, either in person or over the phone at the Box Office (Monday-Friday from 11:30 am to 5:30 pm and Saturday from 11:30 am to 2:00 pm) or online anytime with a credit card.  Gift certificates never expire and can be used towards any Schauer Center purchase.