Frequently Asked Questions
What time does the Schauer Center open for a performance?
The Box Office opens one hour prior to all events. The Ruth A. Knoll Theater doors open 30 minutes prior to show time. For CLUB PIKE Cabaret events held in Pikes Peak, cash bar and seating is available one hour before the performance.
What if I'm late for a performance?
Latecomers are seated at a suitable interval in the program, designated by the artist.
Will the Schauer Center cancel a performance due to weather?
Schauer Center events are only cancelled if performers cannot make it due to weather. No refunds will be issued to audience members who cannot attend a scheduled performance.
What assistance is provided for patrons with special needs?
Patrons with special needs should notify the Box Office when tickets are purchased, before the performance. Handicapped parking, wheelchair seating, hearing assistance listening devices, and other special services will be on a best efforts basis and cannot be guaranteed. Sign language interpretation requests will be fulfilled pending advance request and availability of interpreters.
Does the Schauer Center have an elevator?
Yes, there is an elevator that services the second floor of the facility.
Does the Schauer Center offer gift certificates?
Yes. Starting at $5, gift certificates can be purchased in any amount, either in person or over the phone at the Box Office (Monday-Friday from 11:30 am to 5:30 pm and Saturday from 11:30 am to 2:00 pm) or online anytime with a credit card. Gift certificates never expire and can be used towards any Schauer Center purchase.
How do I get to the Schauer Center?
Located 25 minutes southwest of West Bend, the Schauer Center is easily accessible via HWY 60 or HWY 83. Click here to get directions from GoogleMaps.
If you have questions about a specific performance or your tickets, please call the Box Office weekdays from 11:30 am to 5:30 pm at 262-670-0560, ext. 3.
