Although Payment is not due when the reservation is placed, please adhere to the following:
•  A minimum of 60 days’ notice is required for all reservation cancellations.  If a cancellation is requested after this deadline, the school will still be responsible for the balance of the original reservation amount. Reservations placed after the cancellation dates are considered final sales.
•  Payment must be received 30 days prior to the performance or seats may be forfeited. Payment due date is located on your invoice. Home school groups must provide a copy of their DPI registration form at the time of payment.
•  If additional seats are needed within 30 days of the performance they must be paid for, in full, at time of order (with a credit card over the phone or in person with cash or check).  Please limit your adjustments to one per show.
•  No cash or checks from individual students/parents, please. Payment must be made on a single check (payable to the Schauer Center).  Parents may not purchase tickets directly from the Schauer Center.
•  No changes can be made within two (2) business days of your scheduled performance.
•  No refunds will be issued for unused seats.

•  All seats are $6 each, except for Seussical, Jr. on Friday, January 13, 2012.  Because the show is performed by local youth, seats are half-price ($3 each).
•  If you qualify to 'Buy the House' (250 or more seats for one performance) your school will receive a discounted price of $5.50 per seat for that performance.  'Buy the House' discount not offered for Seussical, Jr.

•  The Schauer Center will decide to cancel, delay or postpone a show due to weather by 8:00 am on the day of the performance. Call 262-670-0560, ext. 201 for more information.
• Schooltime Matinees are only cancelled if performers cannot make it due to weather. Weather-related cancellations issued by the Schauer Center will offer an alternative performance date or a full refund.
•  If a school is unable to attend a performance due to weather (ie, school is closed or delayed), a credit will be issued to the school so they may attend a future Schooltime Matinee performance.

•  All performances are held in the Schauer Center’s Ruth A. Knoll Theater.
•  Please arrive no later than 15 minutes before show time.  Late arrivals will be seated when appropriate, based on the performance.
•  Performances run for one hour (60 minutes), unless otherwise noted.  Occasionally, a Q&A session will be included.
•  All events, dates, and times are subject to change.
•  Children must be four years old to attend Schooltime Matinee performances.
•  A minimum of one (1) chaperone is recommended for each 15 students attending a performance and should be included in your reservation.  Parents/chaperones may not purchase tickets separately of the school group.
• Chaperones may not bring other children—babes in arms will not be permitted in the theater.  Schooltime Matinees are not open to the public.
• Study guides are available online or can be mailed upon request.
• Lunch facilities are available, but please let us know in advance if you want to eat lunch on premises.  Chairs and tables will NOT be provided. Space is limited and will be considered on a first come, first serve basis.  Call 262-670-0560, ext. 201 to check for availability. An additional $25 fee is required.